Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when you register.
• Professional Data (For Tutors): Educational qualifications, teaching experience, preferred subjects, ID proofs, and passport-size photographs submitted for background verification and profile creation.
• Session Data & Cookies: We automatically log generic information about your computer's connection, such as IP address, operating system, and browser type. We use cookies and similar tracking technologies to track activity on our platform, verify your registration during a session, and improve site performance. None of this information is associated with you as an individual.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account securely.
• Facilitate the matching of tutors with students and parents efficiently.
• Communication Masking: Provide secure communication channels to mask personal contact details where necessary.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Call and Demo Class Recordings

Calls between students and tutors participating in our programs may be recorded. Demo classes and regular online class sessions conducted through Tutonar may also be recorded for the following purposes:

• Monitoring and improving the quality of services offered through the platform.
• Ensuring compliance with Tutonar's policies and tutor guidelines.
• Resolving customer support requests and disputes.
• Investigating suspected fraud, abuse, or misuse of the platform.

Recordings are accessible only by authorized Tutonar personnel who require such access to perform their job responsibilities. We do not share recordings with third parties except where required by applicable law.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Platform Partners (Students/Parents): For tutors, relevant profile information (such as name, qualifications, and teaching history) is shared with prospective clients to facilitate tuition assignments.
• Blacklisting Networks: In the event of fraudulent concealment, severe misconduct, or violation of our Terms of Use, your profile data may be shared with associated tuition agencies and coordinator networks for blacklisting purposes to preserve the integrity of the ecosystem.

5. Securing Content Posted By Users

The content that you store, post, or transmit on or through our Website, such as your profile page and feedback, may be accessed by other users. The purpose of making such content public is to enhance your overall experience. Tutonar in this regard fully disclaims any liabilities or claims which may arise by use/misuse of such public content by any third party. We suggest that you exercise care and caution in communicating with other users.

6. Data Retention, Deletion & Account Closure

Tutonar retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements.

• Chat Communications: Retained for up to 5 years from the date of last interaction.
• Financial Data: Financial records, including payments and transaction history, are retained for up to 8 years to comply with applicable laws.
• Account Closure: If you close your Tutonar account, we will remove your identifiable information from our publicly viewable database. However, we may retain information if necessary to prevent fraud, for legitimate business purposes, or if required by law. Messages you sent to other users may remain visible to them.

7. Policy for Children

We require that the visitor must be at least 18 years old to have our permission to use this site. If you are below 18 years of age, you are strictly prohibited from registering on our Website without parental guidance. If you are a parent or guardian of a child under 18 and believe they have disclosed personal information to us, please contact us immediately.

8. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting.

9. Contact & Grievance Officer

In accordance with the Information Technology Act 2000 and rules made there under, if you have any grievances or questions about this Privacy Policy, please contact our Grievance Officer at support@tutonar.com.