Refund Policy

1. Student & Parent Policy (Booking, Demos & Cancellation)

Zero Upfront / Registration Fee: Tutonar does not charge parents or students any upfront fee or registration deposit to submit learning inquiries, browse verified educator profiles, or request trial demo classes.

Multi-Channel Booking & Confirmation: A tutor request or booking may be placed through any official channel (Website form, Phone call, WhatsApp, or direct communication with the Tutonar team). Once Tutonar arranges a suitable tutor and the Parent/Guardian receives confirmation via call/message, or the arranged tutor contacts the Parent/Guardian regarding the tuition requirement, the booking is classified as a confirmed tuition request.

Free Demo Evaluation: Parents and students are entitled to a trial demo session with the matched tutor to evaluate teaching methodology and subject compatibility before committing to regular classes.

Cancellation After Tutor Confirmation: If the Parent/Guardian decides to cancel, refuse, or discontinue the tuition after receiving confirmation from Tutonar or after the tutor has contacted the Parent/Guardian, applicable matching, allocation, and coordination charges may be payable to Tutonar as determined by Tutonar based on agreed tuition parameters and service terms. This condition applies irrespective of the communication channel used for booking.

2. Tutor Fixed Service Charge & Allocation Guarantee

Fixed Service Charge: Tutonar operates with full pricing transparency. A fixed, one-time service charge applies to tuition lead allocations. There are no hidden fees, recurring percentage deductions, or ongoing commissions on your monthly tuition income.

First Tuition Assignment (Finalized): When a tutor successfully conducts the demo and is finalized for regular tuition by the parent/client, the engagement is deemed successfully completed, and the service charge is fully utilized.

Multi-Lead Guarantee (2nd Lead Allocation): If the first assignment does not finalize due to genuine client reasons (e.g., student schedule change, change of location, or parent cancellation), Tutonar automatically allocates a 2nd Lead under the same service charge at zero additional allocation cost.

3. Refund Eligibility for Tutors

Tutors may be eligible for a refund or platform credit under the following verified circumstances:

• Duplicate or Erroneous Transactions: In the event of an accidental double debit, technical billing error, or multiple charges for the same lead allocation, the duplicate payment will be refunded 100% without deductions.
• Lead Unavailability / Invalid Lead: If a lead assigned to the tutor is found to be non-operational (e.g., disconnected phone number, invalid address) and Tutonar is unable to provide a suitable replacement lead within a reasonable period (14 business days), the tutor may request a refund of the applicable service charge.
• Service Inactivity before Assignment: If a tutor pays a registration/service charge and cancels the request prior to any lead details, student contacts, or assignment data being dispatched or shared, a full refund will be processed upon written request.

4. Non-Refundable Scenarios for Tutors

To safeguard platform integrity and client trust, refunds or adjustments will NOT be granted under the following circumstances:

• Voluntary Cancellation or Lead Forfeiture: If a tutor voluntarily refuses, backs out of, or ignores an assigned tuition after client contact and location details have been dispatched.
• Demo Absence & Unjustified Delays: If a demo is cancelled by the client due to tutor unpunctuality, failure to attend the scheduled demo, lack of responsiveness, or repeated last-minute rescheduling.
• Direct Dealing & Platform Bypass: If a tutor attempts to bypass the platform, arranges unrecorded financial deals with the client, or falsely reports a successful assignment as unsuccessful while continuing classes privately.
• Misconduct & Policy Violations: In cases of documented behavioral misconduct, abusive communication with staff or clients, submission of forged credentials, or violations of our Terms of Use resulting in account suspension.
• Post-Finalization Discontinuation: If an assignment is successfully confirmed and started by both parties, and the tutor later voluntarily abandons the student mid-month.

5. Refund Claim & Review Procedure

To initiate a refund request, the registered tutor must follow the official claim procedure:

1. Submit Claim: Send an email to support@tutonar.com from your registered email address with the subject line "Refund Request - [Your Full Name / Registered Phone Number]".
2. Provide Details: Include the payment receipt / Transaction ID, assigned Lead ID (if applicable), and a clear explanation of the circumstances.
3. Audit & Review: Our compliance team will review the claim, verify communication logs, and complete the assessment within 3 to 5 business days.
4. Resolution & Payout: Once approved, the refund will be credited directly to the original payment source (Bank Account, UPI, or Credit/Debit card) within 5 to 7 business days, subject to your banking partner's processing cycles.

6. Policy Amendments & Updates

Tutonar reserves the right to amend, update, or revise this Refund Policy periodically. Any modifications will take effect immediately upon being posted on this page. We encourage users to check this page regularly to stay informed about our policies.

7. Contact & Grievance Redressal

If you have questions, inquiries, or grievances regarding our Refund Policy, please contact our support desk: